This webpage is hosted on Intrado’s secure servers and is not part of the 23andMe website or intranet.

23andMe’s Commitment

Do the right thing. 23andMe is committed to an environment where open, honest communications are the expectation, not the exception. Our customers, and our fellow coworkers, rely on each of us to do the right thing – complying with the 23andMe Code of Conduct and applicable laws.

We’re in this together. We work hard, together, advancing on our mission, and we promote a positive environment that fosters collaboration, respect, responsibility and integrity. The well-being of our company depends on the well-being of our employees and we are committed to making 23andMe an amazing place to work.

Report any concerns or violations. We want our employees to feel comfortable in approaching their manager, HR, or any member of the leadership team in instances where there may be potential violations of policies or standards in the workplace, with interactions with vendors or at events. If you prefer, you can make a report using this hotline, hosted by a third party hotline provider, Intrado. You can report on issues such as discrimination or harassment, theft, privacy and security, unsafe working conditions, accounting or accounting controls, financial and audit matters and violations of policy.

We want you to feel confident to contribute any comments through this site regarding any of these matters. Your message is encrypted and, if you choose to identify yourself, your report will be kept confidential to the extent consistent with a full and fair investigation and, if appropriate, remediation of the issues you report. You have our assurance that your comments will be reviewed and addressed.

No retaliation. 23andMe prohibits retaliation in any form against someone who has made a good faith report, or who is involved in an investigation of a potential violation of our Code of Conduct, a 23andMe policy or any law.

You may leave a message using either of the following two methods: Secure Web Form and Secure Hotline


Click here to view frequently asked questions

Secure Web Form

Click here to file your case using a secure and encrypted web form.

Secure Hotline

Click here to file your case using a secure hotline from any phone.

When you send a message using either of these methods, you will receive back a 14- to 16-digit code that can be used to check for the status or questions about your report.

To follow up on your message, please click here.

Do not use this site to report events presenting an immediate threat to life or property. If you require immediate emergency assistance, please contact local authorities.